Welcome to the Boutikee website Terms and Conditions for use. These terms and conditions apply to the use of this website at www.boutikee.com. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
The term ‘website’ in relation to our referenced internet site in this document refers to both www.boutikee.co.uk and www.boutikee.com.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, please do not use this website.
The www.boutikee.com and www.boutikee.co.uk websites are operated by:
Boutique29, a company registered in England and Wales, whose registered office is at 16 Shearway Business Park, Folkestone, Kent, United Kingdom, CT19 4RH. Our company registration number is 6558421.
Our contact details are as follows:
Trading address: Boutikee
Unit 114
315 Chiswick High Road
London
W4 4HH
General email: info@boutikee.com
1. INTRODUCTION
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order by emailing us at orders@boutikee.com or directly via the contact us section of the websites.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
3. PRICING
3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packaging, handling and delivery, the appropriate rates are set out in our specified pricing structure on the delivery page and on the confirmation page prior to checkout.
3.3 Our prices are reviewed periodically and the next review will be on 15/02/2008. Our delivery charges are subject directly to the charges set by the courier services and maybe updated prior to this date or another review dates.
4. CANCELLATION AND RETURNS POLICY
If for any reason you are not entirely happy with you purchase or the item is not to your taste, you can simply return it to us within 14 days of dispatch for all UK deliveries and 21 days of dispatch for all European and International/Rest of the World deliveries.
The item/s need to be delivered in their original saleable condition with all tags intact complete with a 'Return Form' which will be attached to your order form. If you have misplaced the return form, please drop us an email at returns@boutikee.com and we will send you another one.
When trying on items, please ensure that they are not kept in contact with anything that may mark or add a scent to them such as drinks, perfume, deodorant and cigarettes. We will not be able to refund any items where there is evidence that these instructions have not been followed.
Please note: If you return an item outside of the 14 (UK deliveries) or 21 days (Europe and Rest of the World), we cannot refund you for the returned item! Nor are we able to send it back to you. So please look closely at the dispatch date before returning your item. We wouldn’t want to disappoint you.
How long will it take to get my refund?
Please allow 10 working days from our receipt of your return for us to process a refund. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase.
What amount will I be refunded?
Delivery charges are non refundable so we will refund the full value of the items returned less the delivery charge. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.
The cost and care of returning the item(s) is your responsibility, therefore we strongly recommend that you send the parcel by recorded delivery and keep a copy of the recorded delivery number just in case your parcel goes missing .Boutikee is not responsible for any items lost or delayed by the delivery services in the returns process.
How long will it take to process my refund?
Please allow 10 working days from our receipt of your returned item/s for us to process a refund. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase.
Can I amend or cancel my order after it has been placed?
Unfortunately it isn’t possible for you to amend your order once it has been placed and paid for. You can however cancel your order if within 1 hour of placing it to avoid it being dispatched to you. Please send us an email with your order number to: orders@boutikee.com.
Can I have an exchange instead of a refund?
Unfortunately we do not offer any exchanges. You will need to place a new order on our website and return the original item for a refund.
How do I return an item?
We only accept returns by post, therefore please follow the instructions below:
• Complete and place the return form (sent with your order) together with your goods in a securely wrapped parcel. If you have misplaced your order form, please request a copy by emailing us at returns@boutikee.com. We value your feedback so please give us as much information as possible.
• Use the easy to use pre completed address label that is on your original order form or if you have misplaced it please send the package to the following address:
Boutikee
Unit 114
315 Chiswick High Road
London
W4 4HH
• Post the item, making sure that you keep your recorded delivery and/or proof of postage in a safe place until you receive your refund.
Please note:
• We do not offer pre-paid postal returns.
• Returns sent without a return form can take us longer to process. Please ensure you include this with your returned items.
What if I received a faulty item?
If the item you received is faulty, please return the item to the above address, following the procedure as outlined above. Please ensure that you mark the return reason as Faulty on your disptach note give us a brief description of the fault.
What if I received the wrong item?
In the unlikely event that you have received the wrong item, please send us an email at orders@boutikee.com quoting your order number. We will then advise you on how to proceed with the return.
What if I think you have refunded me the wrong amount?
Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact returns@boutikee.com, quoting your order number and the required refund amount.
What if part of my order is missing?
In this unlikely event that you have received your order and an item is missing, please contact orders@boutikee.com, quoting your order number and the missing item and we will investigate the matter further.
5. DELIVERY POLICY
We aim to you have your order with you as soon as possible and process orders within 48 hours of receipt. Please see below for our standard delivery times and prices.
|
|
|
| Standard UK Delivery |
3-5 Working days* |
£3.95 |
| European Union/Republic of Ireland
/Rest of Europe Delivery+ |
5-7 Working days |
£11.95 |
| USA/Canada/Far East & Australasia/Rest of the World Delivery** |
8-14 Working days |
£15.95 |
Your delivery should arrive between the hours of 8am and 6pm Monday to Saturday. If you’re not in to receive your order then Royal Mail will leave you a card detailing how to collect your parcel from the nearest depot/sorting office, or how to arrange for a re-delivery.
* Please allow up to 7 working days for the Northern Island, Scottish Highlands and Islands, Channel Islands or Isle of Man.Please note for all UK deliveries, we are required by Royal Mail to wait 10-15 working days before we can claim a parcel lost.
+ We are required by Royal Mail to wait up to 31 working days before we can claim a parcel is lost
** For all international deliveries, please note:
- Delays can sometimes occur in customs and that these delays are beyond our control
- Any customs or import duties are levied once your shopping reaches its destination country
- Additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be
- Customs policies vary widely from country to country so you might want to contact your local customs office for more information.
- We are required by Royal Mail to wait up to 31 working days before we can claim a parcel is lost
At this time we deliver to the following countries:
A
Andorra, Australia, Austria
B
Bahrain, Belgium, Bermuda, Brazil, Bulgaria
C
Canada, Canary Islands, China (including Hong Kong), Corsica, Croatia, Cyprus, Czech Republic
D
Denmark
E
Estonia
F
Finland, France
G
Germany, Gibraltar, Greece
H
Holland, Hungary
I
Iceland, India, Ireland, Israel, Italy
J
Japan, Jordan
K
Kuwait
L
Latvia, Lebanon, Lithuania, Luxembourg
M
Malta, Mexico, Monaco
N
Netherlands, New Zealand, Norway
P
Poland, Portugal
Q
Qatar
R
Russia
S
San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland
T
Taiwan, Turkey
U
UK, United Arab Emirates, USA
Unfortunately, at this time we are unable to deliver to the following countries:
Afghanistan, Algeria, Angola, Benin, Bhutan, Botswana, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Cocos Islands, Comoros, Congo, Democratic Republic of the Congo, Cote d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea-Bissau, Haiti, Holy See, Iran, Iraq, Jamaica, Kenya, Kiribati, Laos, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Myanmar, Namibia, Nauru, Niger, Nigeria, North Korea, Rwanda, Senegal, Sierra Leone, Somalia, Sudan, Suriname, Swaziland, Tanzania, Tunisia, Uganda, Western Sahara, Vietnam, Yemen, Zambia or Zimbabwe
If you have any questions about our delivery services please email info@boutikee.com or sent us a message via our Help and Contact section of the website for more information.
6. PRIVACY POLICY
Boutique29 Ltd is committed to preserving the privacy of all visitors to our website at www.boutikee.com and www.boutikee.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us. All references to ‘website’ in this document refer to both www.boutikee.com and www.boutikee.co.uk. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.boutikee.com or www.boutikee.co.uk you may be asked to provide certain information about yourself including your name, contact details, date of birth, and/or alternate delivery addresses. All credit or debit card information will not be stored by us and all credit and debit card information supplied via our website is processed through our designated secure payment process (HSBC/Verisign).
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please contact us on unsubscribe@boutikee.com stating your username and registered email address.
DISCLOSURE OF YOUR INFORMATION
The information that is provided to us will never be used or passed on to third parties for marketing purposes.
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
COOKIES
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@boutikee.com. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@boutikee.com, alternatively write to us via our Help and Contact section of this website.
7. LICENCE
7.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
7.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 6.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
7.3 Subject to clause 6.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
7.4 Any rights not expressly granted in these terms are reserved.
8. SERVICE ACCESS
8.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
8.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
9. VISITOR MATERIAL AND CONDUCT
9.1 Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
9.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
9.3 You may not misuse the Website (including, without limitation, by hacking).
9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.
10. LINKS TO AND FROM OTHER WEBSITES
10.1 Links to third party websites on the our Websites are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
10.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Boutikee logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Boutikee trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 10.2 for breach of these terms and to take any action we deem appropriate.
10.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 10.2.
11. REGISTRATION
11.1 To register and purchase with Boutique29 Ltd via the website you must be over eighteen years of age and possess a valid credit or debit card issued by a bank acceptable to us.
11.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
11.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions. If you wish to cancel your registration with us please email info@boutikee.com with your request alternatively file your request in the ‘contact us’ sections of the website.
12. DISCLAIMER
12.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
12.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
13. LIABILITY
13.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
13.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
13.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
13.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
14. GOVERNING LAW AND JURISDICTION
14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
14.2 It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
15. MISCELLANEOUS
15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999. |
